Frequently Asked Questions

Quick answers to common questions about our services.

Pricing & Booking

Our Basic package starts at $149 for up to 10 windows. Premium starts at $179 and includes screens OR tracks. Deluxe starts at $209 and includes everything. See our full pricing page for details.

Most standard windows count as 1. Casement windows count as 2. French doors and sliding glass doors count as 2. Bay windows count as 3. Use our window counter tool for an accurate count.

For most residential jobs, no deposit is required. You pay after the job is complete. Commercial projects may require a deposit.

No problem! Use our online calculator to get an instant price for any window count, or contact us for a custom quote. We clean homes of all sizes.

Prices shown do not include tax. Texas sales tax (8.25%) will be added at checkout.

Service

Most homes take 1-3 hours depending on the number of windows and package selected. We'll give you a time estimate when you book.

For exterior-only cleaning, no. For interior cleaning, yes — we'll need access to your home. We'll coordinate a time that works for you.

We watch the forecast and will proactively reschedule if rain is expected. Rain alone doesn't make clean windows dirty — but if you have a concern after service, contact us and we'll review it on a case-by-case basis.

Yes! Skylights are an add-on service. Let us know when you book and we'll include them in your quote.

Trust & Safety

Yes. Every Shining Image technician is fully insured and background-checked.

We offer a streak-free guarantee. If you're not satisfied with the results, contact us within 24 hours and we'll come back to fix it — free of charge.

Still Have Questions?

Can't find what you're looking for? We're happy to help.